|
The following is a list of the most common questions that our Customer Service Representatives
are asked. Hopefully, the answer to your question will be right here, contact NJ TRANSIT
at 1-973-275-5555, between 8 a.m. and 5 p.m., Monday through Friday. If your question has
not been addressed, e-mail us at Customer Service Department.
Q. How can I find what rail line or bus route I should use to reach my destination?
A. If you are not familiar with NJ TRANSIT's bus, rail or light rail routes,
you can call the Transit Information Center at 1-973-275-5555. An operator will assist you in
finding the correct route from your area. You may also go to our website njtransit.com for online assistance.
Q. Are bus, rail, and light rail schedules available online?
A. Yes. Complete schedules and smaller, point-to-point schedules are available for all bus,
rail and light rail services. To obtain a complete schedule, click on the Train, Bus or Light Rail link under
"Schedules & Fares" on our Home Page.
For a complete Rail Schedule, then click on the Rail Line timetable link and select the rail line you want.
You will get the complete timetable in a PDF format that is viewable using Adobe Acrobat.
For a complete Bus Schedule, click on the Bus Route timetable link and then click on the Bus Route Number from the list.
You will get the complete timetable in a PDF format that is viewable using Adobe Acrobat.
For a complete Light Rail Schedule, click on the Light Rail Line you plan to use and then click on the Light
Rail Line timetable link. You will get the complete timetable in a PDF format that is viewable using Adobe Acrobat.
For Station-to-Station schedules for Rail,
Bus,
and Light
Rail services, select the Schedules link and follow the
instructions.
Q. Where can I get a printed River LINE timetable?
A. After you board the River LINE, you can pick up a copy of the timetable from the holders next to each door.
Timetables are also available from Customer Service at Trenton Transit Center.
Q. Where can I find parking adjacent to River LINE stations and how much does it cost to park?
A. Most light rail stations, with the exception of Trenton, have free parking. Please refer to the system map
of the River LINE or a River LINE timetable for parking availability. There is no station parking at Burlington Towne Centre,
stations in Downtown Camden and Cass Street in Trenton.
Q. What does it cost to ride River LINE?
A. Adult
- One-way: $1.35
- One-way and bus fare to Philadelphia $2.25
Senior Citizens/Passengers with Disabilities (Identification is required) and Child's Fare
- $0.65 (one-way)
- $1.00 (one-way and bus to Philadelphia)
Monthly Passes
- $45.00
- $70.00 (Monthly Pass and bus to Philadelphia)
One-Way River LINE Ticket with a bus transfer
- $1.95 (Bus transfer at a River LINE station)
- $2.25 (Bus transfer at Walter Rand Transportation Center to Philadelphia)
Q. Where do I buy a ticket?
A. Customers may purchase tickets from Ticket Vending Machines (TVMs), which are located on
platforms at all River LINE stations. Information on purchasing and validating tickets is displayed on TVMs.
For additional ticket information, please refer to the Ticketing Options poster located near TVMs.
Q. What is Proof of Payment?
A. River LINE operates as a "proof of payment" fare collection system. A monthly pass, transfer, validated ticket, or continuing trip ticket receipt is considered proof of payment. So, be sure to have a valid ticket prior to boarding the River LINE. Violators are subject to a fine of up to $100. REMEMBER: All one-way tickets must be time stamped in the validation machine before boarding the River LINE!
Q. How long is my ticket good once it's time stamped?
A. Once a ticket is time stamped, it is good for two hours. Please note that one-way tickets cannot be used for return trips, you must purchase an additional ticket.
Q. What denominations of currency does the TVM accept? Does the TVM take change?
A. TVMs accept United States currency, no bills larger than $20. You can use any combination
of bills and change to pay your fare. Only Visa, MasterCard, Discover, and American Express credit cards or MAC,
NYCE, INTERLINK, and MAESTRO debit cards are accepted for ticket and pass purchases.
Q. How can I obtain an application for Senior Citizens and Customers with Disabilities Reduced Fare Programs?
A. NJ TRANSIT offers applications for reduced fare to customers with disabilities and senior citizens.
Call (973) 378-6401 and request an application be mailed to you.
Q. Is there a child fare?
A. Yes, children ages 5-11 save 50% or more from the regular one-way fares at all times. Up to three
children four and under travel free with a passenger paying any fare except a child or student fare.
Q. Are River LINE stations and cars accessible to people using wheelchairs?
A. Yes, all River LINE stations and vehicles as well as many of NJ TRANSIT's rail stations and all
bus routes, are fully accessible (some bus routes require a reservation for a lift-equipped bus). For additional
information on NJ TRANSIT's accessible services including Paratransit and Access Link, visit Accessible Services on our home page or call 1-800-772-2287.
Q. Can I bring my bicycle on the River LINE? Are there bike racks on River LINE cars?
A. Yes, bicycles are allowed on River LINE cars at all times. Passengers with bicycles must
use hooks located in each light rail car to secure the bicycle by hanging it vertically. Bicycles may not be
left unaccompanied, block aisles, be placed on empty seats, or cause inconvenience to other passengers. Refer
to the River LINE timetable for additional information.
Q. How can I get a refund for my unused tickets?
A. Refunds are not available for one-way tickets. Monthly Passes purchased with cash, check, credit,
or debit cards must be mailed to NJ TRANSIT for refund. For details, refer to the Ticket Information poster located
near Ticket Vending Machines at River LINE stations or visit the Ticket Refund page on our website for details.
Q. Are radios, food, animals allowed in River LINE cars? Can I use my cell phone?
A. For the comfort of all, please do not eat or drink on River LINE cars. Only service animals are
permitted on board light rail cars. Please be courteous of other passengers and speak softly when using your cell phone.
Q. How do I know in which direction the train will travel?
A. River LINE cars have a destination sign in the front above the windshield that lists the direction
of travel - Trenton or the Entertainment Center.
Q. How do I know when to get off the car?
A. As the car arrives at each station an announcement stating the name of the station is made. Also, each car
is equipped with electronic signs that display each station stop.
Q. What do I do to open the doors once the train stops at my station?
A. When the light rail car comes to a full stop, press the green button on the inside or outside door panel.
At Trenton Station and major station stops, the train operator will open the doors automatically.
Q. I left my belongings or an article on the River LINE rail car when I got off at my stop. What can I do?
A. Call 1-800-331-9791 and provide information concerning your lost article.
Q. What do I do if there is an emergency when I am riding or if I need to contact the light rail car operator?
A. Emergency alert buttons are in all River LINE rail cars. On station platforms, use payphones to call 911.
Customer service assistance boxes also are available on all station platforms.
|
